When I checked in at the hotel, the mobile check in desk said just give them your room number and the free buffet would be taken care of at checkout. When I booked my stay directly through the hotel website, it said I would receive 2 free breakfast or lunch buffets with my stay. They said it was just me and was a problem with their routing number which is why it did not reflect. I told them i was disappointed that the buffet redemption did not automatically reflect and asked how many other people does this not reflect for. I escalated- the manager came out- they did not budge. I asked for them to come me one of my $10 room upgrade stays to make up for the mistake. It looked fine, but I felt that it was rough that I had to ask about this buffet redemption 3 times to redeem. She took it off and printed a new receipt. When i reviews i saw the buffet was still on it.

She printed out the receipt which she already charged me for on my credit card. When I went to check out I asked to confirm about the buffet and the lady said it will reflect in the receipt. When i went to the buffet, I asked again about the process.

Luxor hotel and casino buffet